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Hurricane Ida Recovery Information

Important Resources and Information for Recovery

A Path to Recovery

At First Bank and Trust (FBT) we are doing everything we can to make your recovery as easy as possible. We are waiving ATM foreign fees as well as working with you on other fees. We are maintaining daily updates as we work diligently to restore full banking services in all of our branch locations. For easy reference, we have compiled some useful information.

As always, we are here to serve you. Call your bank officer, branch manager, or our associates in the Solution Center - all standing by to assist you. Contact us with your questions or concerns.

Whatever the challenge, we're in this together.

 

Branch Locations and Hours of Operations

Efforts continue to re-open our branches to assist all of our customers. Please see the Hurricane Ida page for daily updates on our branch operations, or look for the alert at the top of our website. 

If you are unable to reach an FBT branch or ATM, the Community Cash Network of ATMs provides FBT customers with surcharge-free ATM access at locations throughout the Gulf South. Remember, during this time, we will waive foreign ATM fees.

 

Electrical Outage Map

Electric utility companies in Louisiana and Mississippi are working diligently to reconnect power to the area. Please use the following links to check the power outages in your area.

Entergy Outage Map

Cleco Outage Map

 

Internet Outage Information

Cox Internet - Consumer & Business

AT&T Internet - Outage Information

NOLA Broadband - Status Page

 

Financial Assistance Direct Deposit

If you are eligible for FEMA financial assistance, the funds can be deposited directly into your bank account. You will need First Bank and Trust's routing number: 065002289 (which can also be found at the bottom of our website) and your checking or savings account number. If you need assistance finding your full account number, please call our Solution Center at 504-584-5900 or toll free 877-426-2498. 

 

FEMA Assistance

Once you have filed an insurance claim with your homeowners or renters insurance (if applicable), you can file for additional disaster assistance through the Federal Emergency Management Agency (FEMA). If you do not have homeowners or renters insurance, you can still apply for disaster assistance. There are several ways to apply for FEMA assistance:

Online Application DisasterAssistance.gov
On Your Smartphone FEMA Mobile App
By Phone 1-800-621-3362 (TTY 1-800-462-7585)
In Person Disaster Recovery Centers

 

Because call volumes are high, the fastest way to complete your application is online or on the FEMA Mobile App. You can apply for both home and business disaster assistance in one application.

Before you begin your application:

  • Take photos of the damaged property and belongings.
  • Compile a list of all damages and losses.
  • If you have homeowners or renters insurance, file a claim with with your insurance company first.

Documents you will need for your application:

  • Proof of ID
  • Proof of Occupancy or Ownership
  • Insurance Determination Letter (if applicable)

You'll need the following to complete your registration:

  • Social Security Number (SSN) OR the SSN of a minor child in the household who is a U.S. Citizen, Non-Citizen National or Qualified Alien
  • Annual Household Income
  • Contact Information (phone number, mailing address, email address*, and damaged home address)
  • Insurance Information (coverage, insurance company name, etc.)
  • Bank Account Information (if you are eligible to receive financial assistance, the money can be deposited in your account)

* Note: You must provide an email address if you want to review your registration status online. If you do not provide an email address, you will be required to contact FEMA for any updates to your registration.

Once your application is completed, you will receive a letter from FEMA via electronic delivery or U.S. mail explaining what to expect next. If your application indicated damage and you cannot live in your primary residence, a FEMA representative will contact you by phone to schedule an exterior inspection of the property. All inspections are completed socially distanced, and the interior damages will be verbally confirmed by the resident or owner.

 

Transitional Sheltering Assistance

FEMA has approved Transitional Sheltering Assistance (TSA) for residents of the following Parishes. 

Ascension, Assumption, East Baton Rouge, East Feliciana, Iberia, Iberville, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, Pointe Coupee, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Washington, West Baton Rouge, and West Feliciana.

TSA provides temporary housing to eligible survivors from the above mentioned Parishes that have a dwelling damaged by Hurricane Ida. Eligible survivors must book their hotel stay themselves at a participating hotel in any of the following states: Louisiana, Alabama, Arkansas, Georgia, Florida, Mississippi, New Mexico, Oklahoma, Tennessee and Texas. 

The list of participating hotels will be posted on DisasterAssistance.gov, under the link Transitional Sheltering Assistance Program or you can get it by calling the FEMA helpline at 800-621-3362. For TTY, call 800-462-7585. For 711 or Video Relay Service (VRS), call 800-621-3362.

 

Operation Blue Roof

To protect your home from further damage, contact the Army Corps of Engineers' Operation Blue Roof program. They provide and install free tarps on the roofs of primary residencies or permanently occupied homes with less than 50 percent structural damage. The blue roofs prevent further damage and allow families to remain in their homes until more permanent repairs can be made.

The following Parishes are eligible for temporary roofing:

Ascension St. Charles
Jefferson St. James
Lafourche St. John the Baptist
Livingston St. Tammany
Orleans Tangipahoa
Plaquemines Terrebonne
St. Bernard  

Apply online at www.blueroof.us, or call 888-ROOF-BLU (888-766-3258).